Direct link to open mobile app from mobile browser
Show logo of the account in header based on logged-in user's account
Ability to add site and account in Business rules criteria
Suggesting solutions for requests based on the keywords found in the requests.
In request templates, add sections, search existing fields, preview the template, and provide help content for individual fields and for the template. In addition, you can bulk add pick list values and reorder them.
Share a Change Request with all technicians by selecting $AllTechnicians for SharedRole, or select specific technicians for the role.
The Asset Loan feature enables you to mark loanable assets; track asset loaning, return, extension, and expiry; and configure asset loaning notifications.
In service templates, ability to mark cost of individual resources along with the base service cost so that requesters get to know the over all service cost, and approvers can take action based on the cost involved.
Technicians can quickly view the details of accounts across all tabs
Admins can inactivate accounts
Option to configure selective Attachments of an Account to be visible to all Technicians for that Account
Billing Contract Enhancements
The contract form now has a Description field.
You can choose a format for Billing Date from the available options.
You can directly select technician names for Billing Email and to send contract expiry notifications.
Set a due date for the contract payment by using the Pay Before field under Billing Details.
The contract list view now supports custom filters. Also, new default filters have been added.
Contract bills will be sent to users along with the Subject of requests billed under the contract.
Ability to terminate Billing Contract instantly.
Ability to mark Service Plan as Inactive.
Ability to copy Service Plan
Ability to bill push worklogs to Xero when a Request is Closed.
'$LoggedInUser' template variable is available for query report and custom report